Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commissioning[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading service provider in Singapore is seeking a qualified candidate for a role in after-sales technical support. Responsibilities include investigating customer complaints, providing on-site service, and troubleshooting diesel generators. Candidates should possess a diploma in Mechanical or Electrical Engineering and have at least 5 years of relevant experience. Willingness to travel across the Asia Pacific region is essential. This role offers the opportunity for a dynamic work environment and engagement with key customers.

Qualifications

• 5 years of relevant experience in field service or technical support.
• Willingness to travel across the Asia Pacific and Southeast Asia region.

Responsibilities

• Investigate and handle all customer complaints and product failures.
• Provide after-sales technical support and on-site service.
• Troubleshoot and service diesel generator sets.

Skills

Field service experience

Technical support

Mechanical experience with diesel engines

Customer service skills

Education

Diploma in Mechanical or Electrical Engineering

Job description

To apply, kindly send your updated resume to [e-mail]

Responsibilities

• Investigate and handle all customer complaints and product failures.
• Provide after-sales technical support and on-site service to distributors and end customers.
• Review and assist in processing warranty claims from distributors.
• Standby support and 24/7 emergency call for customer support.
• Provide installation, commissioning, and on-site training according to the project scope.
• Troubleshoot and service a wide range of diesel generator sets (small to large capacity) to ensure operational reliability.
• Maintain and organize technical and training documentation.
• Provide specific training to distributors and dealers on service and troubleshooting skills to ensure optimum service levels.
• Maintain close working relationships with key customers to ensure issues are resolved promptly.
• Provide technical assistance on factory testing of special projects.
• Investigate root causes of failures and recommend solutions.
• Handle warranty issues from a technical perspective.
• Perform any other service, training, or ad hoc duties as assigned.

Requirements

• Diploma in Mechanical or Electrical Engineering.
• 5 years of relevant experience in field service or technical support.
• Prior mechanical experience with diesel engines (e.g., MHI, MTU, John Deere, Volvo).
• Willingness to travel across the Asia Pacific and Southeast Asia region.

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong