F&B SUPERVISOR

CENDERAWASIH COFFEE HOUSE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A coffee house in Singapore seeks an F&B Supervisor to oversee operations and lead the food and beverage team. Responsibilities include scheduling staff, ensuring high customer service standards, and maintaining compliance with health regulations. Ideal candidates should possess strong leadership, communication, and conflict resolution skills, along with prior supervisory experience in the F&B industry. Availability for weekends and holidays is required.

Qualifications

• Prior experience as a F&B Supervisor in a similar role within the F&B industry.
• Strong leadership, communication, and customer service skills.
• Excellent conflict resolution and team management abilities.

Responsibilities

• Schedule staff shifts and manage labor costs.
• Oversee daily food and beverage operations to ensure smooth functioning.
• Ensure high standards of customer service and guest satisfaction.
• Ensure compliance with food safety and health regulations.

Skills

Leadership skills

Communication skills

Customer service skills

Conflict resolution

Team management

Job description

Job Summary:

We are looking for F&B Supervisor with combination of extensive F&B and supervisory experience, and strong leadership, communication, and customer service skills.

Key Responsibilities:

• Staff Management: Schedule staff shifts and manage labor costs. Train, mentor, and supervise food and beverage staff. Provide leadership and support to the team.
• Daily Operations: Oversee daily food and beverage operations to ensure smooth functioning. Monitor inventory and order supplies. Coordinate with the kitchen and service teams. Ensure the cleanliness and organization of service areas.
• Customer Service: Ensure high standards of customer service and guest satisfaction. Handle customer complaints and feedback. Assist with seating or serving customers during peak hours, if needed.
• Compliance and Quality Control: Ensure compliance with food safety and health regulations. Check food and drink quality. Maintain hygiene standards.
• Other Duties: Assist in menu planning and promotions. Help with marketing events. Attend meetings as required. Resolve internal conflicts among staff.

Job Specifications:

• Prior experience as a F&B Supervisor in a similar role within the F&B industry.
• Strong leadership, communication, and customer service skills.
• Excellent conflict resolution and team management abilities.
• Availability to work within the outlet's operating hours, including weekends and holidays.