F&B Supervisor

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a dedicated individual for overseeing floor operations and ensuring customer satisfaction. The ideal candidate must hold a Bachelor's Degree in Hospitality or a related field and possess proven supervisory experience in a hotel or restaurant setting. Strong leadership and communication skills are essential for this role. This position offers the opportunity to interact positively with customers while maintaining high standards of cleanliness and safety in the outlet.

Qualifications

• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience).

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned.
• Supervise opening and closing operations ensure standard protocols are followed.
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints.
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet.
• Supervise and maintain cleanliness of the outlet.
• Ensure compliance with safety and sanitation regulations.

Skills

Strong leadership skills

Excellent communication skills

Customer service oriented

Education

Bachelor's Degree in Hospitality / Retail Management or any related field

Job description

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations

Qualifications & Requirements

• Bachelor's Degree in Hospitality / Retail Management or any related field
• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience)
• Strong leadership skills
• Excellent communication skills
• Customer service oriented