F&B Service Team Leader (Banquet)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Service Team Leader (Banquet) to supervise event operations, maintain service quality, and ensure guest satisfaction. The ideal candidate will have at least two years of relevant experience and excellent communication skills. Responsibilities include leading the banquet team, resolving complaints, and conducting operational roll-calls. Join us and grow your hospitality career!

Qualifications

• Self-motivated with at least two years of relevant experience.
• Attention to guests and understanding of industry best practices.
• Ability to lead and supervise a team effectively.

Responsibilities

• Conduct roll-calls and brief associates before events.
• Resolve guest complaints and supervise banquet associates.
• Inspect event spaces and ensure hygiene standards are met.
• Assist Banquet Operations Manager in organizing operations.

Skills

Excellent communication skills

Knowledgeable in hospitality industry best practices

Ability to adapt to changing requirements

Team supervision

Job description

Overview

Join an amazing team at Pan Pacific Orchard, Singapore to grow your hospitality career!

The Service Team Leader (Banquet) will be required to maintain constant contact with the host, to ensure that the event runs seamlessly. He/She is also responsible to ensure that the function rooms are kept clean, tidy and maintains detailed reports for the management regarding each event that is held.

Responsibilities

• Conduct roll-calls before event to brief associates on job assignments and details of event.
• Resolve guests' complaints and maintains the authority to refuse alcoholic beverages to intoxicated customers.
• Lead and supervise a team of banquet associates which includes ensuring that the team adheres to grooming standards and delivers banquet service according to the hotel standards.
• Supervise the set-up of event space and inspects function layouts and settings, ensuring adherence to service quality and hygiene standards.
• Check and inspect Banquet facilities and equipment on a regular basis and reports any repair and maintenance.
• Assist the Banquet Operations Manager in carrying out his/her function to efficiently administer and organize the Banquet Operations.
• Close bill and raise event report after all events.
• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Ensure that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

Qualifications

We are looking for a self-motivated Service Team Leader (Banquet) with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of relevant experience, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.