F&B Service Attendant

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading hospitality establishment in Singapore is seeking a motivated Service Attendant responsible for maintaining knowledge of menu items and ensuring exceptional guest service. The ideal candidate will have at least one year of experience in a guest service role and should be food hygiene certified. This role requires working on rotating shifts, including weekends and public holidays. Responsibilities include taking orders, maintaining equipment, and contributing to team efforts for a positive working environment.

Qualifications

• 1 year experience in guest service roles preferred in hospitality.
• Possess food hygiene and safety certification.
• Willing to work on rotating shifts, weekends, and public holidays.

Responsibilities

• Maintain complete knowledge of menu items and beverages.
• Communicate with supervisors and bartenders.
• Ensure motorized trolley is well maintained.
• Accurately take and serve food and drink orders.
• Participate in training and meetings.

Skills

Knowledge of menu items and drinks

Customer service

Ability to work in a team

Communication skills

Education

Minimum Secondary school education with 'O' Level passes

Diploma in any field

Tools

Info Genesis system

Job description

Job Responsibilities

• Maintain complete knowledge of:




• All menu items available in the bar


• All liquor brands, beers, and non-alcoholic selections available in the bar


• All wine/champagne by the glass and major wines on the wine list


• Designated glassware and garnishes for drinks


• Out of stock items


• Bar layout, station layout, hours of operation


• Inputting items in the Info Genesis system


• Be aware of in-house group activities, locations and times


• Proper maintenance and use of equipment


• Proper knowledge on operating motorized trolley procedure


• All department policies and service procedures




• Attend line-ups with other staff and review all information pertinent to the day's mass gaming operation


• Communicate closely with Supervisors and bartenders to ensure quality service is achieved


• Perform work and side duties in accordance with departmental procedures


• Ensure to have full knowledge of mass gaming floor plan including bar pantries


• Push motorized complimentary beverage service trolley on the floor at designated area instructed by Supervisors


• Able to perform and maintain work safety while pushing an estimated 50kg motorized trolley


• To ensure motorized trolley is well maintained all time


• Service attendants to accurately take food and drink orders and serve the orders timely


• Collection of empty glassware after the service


• Prepare special items for events (RAK) in accordance with supervisor's requests


• Ensure that all materials and equipment are in complete readiness for service in accordance with business needs


• Participate and contribute to all designated meetings and training sessions


• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry


• Anticipate, always acknowledge and respond promptly to guests' requests


• Any guest complaints/negative feedback report to Manager on Duty / Supervisor immediately


• Ensure all assigned closing duties are completed before signing out


• Take part in formal training programs


• Work to be part of a cooperative working climate, maximizing productivity and employee morale


• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager


• Review status of assignments and any follow-up actions with Manager on Duty


• Successful completion of the training/certification processes


• Attend daily briefings before shift starts and all other assigned meetings

Job Requirements

Education & Certification

• Minimum Secondary school education with 'O' Level passes


• Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification


• Willing and able to work on 24-hour rotating shifts, weekends and public holidays


• Possess a well-groomed, professional appearance


• Able to push motorized trolley on the floor to serve beverages

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.