Export Customer Service Executive (MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local recruitment agency in Singapore is seeking a reliable customer service representative. The role requires providing timely flight details, ensuring export documentation compliance, and maintaining good communication with related departments. Candidates should have a minimum Diploma qualification and 5 years of experience in the same field. Proficiency in computer applications like Excel, Word, and PowerPoint is essential.

Qualifications

• Minimum Diploma qualification.
• 5 years’ experience within the same industries/field.
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.).

Responsibilities

• Direct contact with customers ensuring friendly service.
• Provide flight details within 1 hour upon receiving booking.
• Monitor onboard status and inform customers on irregularities.
• Ensure all monthly customer reports are submitted timely.

Skills

Customer service

Export documentation compliance

Communication skills

Attention to detail

Education

Minimum Diploma qualification

Tools

Excel

Word

PowerPoint

Job description

Roles & Responsibilities

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Job Requirement

• Minimum Diploma qualification
• 5 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

Equal Employment Opportunity Statement

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA) and is an equal opportunities employer.