Executive, Sales Operations

mci group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global engagement marketing agency is seeking a proactive Executive Sales Operations professional in Singapore to enhance sales initiatives and optimize workflows. The role involves collaboration across departments, vendor management, and supporting RFP processes to secure new business. Ideal candidates will have experience in sales operations, strong budgeting skills, and excellent communication abilities. Additional benefits include annual leave, employer-paid travel insurance, and development opportunities.

Benefits

Annual Leave

Employer-paid Business Travel Insurance

Comprehensive Learning & Development opportunities

Qualifications

• Proven experience in sales operations or project management roles within an agency or similar environment.
• Strong budgeting and scheduling skills with attention to detail.
• Fluency in English (both written and spoken).

Responsibilities

• Optimize sales processes to improve efficiency and effectiveness.
• Support all stages of pitching and ensure alignment with creative vision.
• Act as a liaison among internal teams to ensure seamless communication.

Skills

Sales operations experience

Project management

Budgeting

Microsoft Office proficiency

Strong communication skills

Tools

CRM systems

Accelo

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987 we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency headquartered in Geneva, Switzerland with a global presence of 60 offices in 31 countries.

The Objective

We are seeking a proactive and detail-oriented Executive Sales Operations based in Singapore to drive sales initiatives by delivering comprehensive support across sales processes. This includes optimizing workflows supporting Requests for Proposals (RFPs) through sourcing, budget development and managing schedules to secure new business opportunities as well as vendor management.

The Work

Sales Operations

The Sales Operations (Sales Ops) role is a pivotal and strategic position within the organization designed to enhance the efficiency and effectiveness of the sales team. As a Sales Ops professional you will be responsible for optimizing workflows, managing critical sales data and providing actionable insights that drive revenue growth. This role involves close collaboration with various departments, sourcing and managing vendors and meticulous budget planning to support ongoing pitches and projects. Additionally you will oversee the creation and organization of presentation decks ensuring they are polished and impactful for client engagements. By streamlining operations and equipping the sales team with the necessary tools, knowledge and support you will play a crucial role in the company’s overall success.

1) Sales Intelligent Hub (20%)

Maintaining and optimizing CRM and Accelo systems and sales tools to streamline workflows and ensure data accuracy for reporting.

• Optimizing sales processes to improve efficiency and effectiveness.
• Generate and analyze sales data monthly and quarterly to evaluate the effectiveness of sales processes and campaigns.

2) Support Management (50%)

Support for various ongoing projects or event onsite execution.

• RFP & Pitch Support: Support all stages of pitching & ensure alignment with the creative vision.
• Scope out project requirements and establish milestones to ensure timely delivery.
• Collaborate with the respective teams on vendor sourcing and proposal conceptualization.
• Collaborate to develop and manage budgets and schedules to maintain efficiency and revenue generation.
• Act as a liaison among internal teams such as Solutions, Experiential and Marketing to ensure seamless communication.

3) Partner Relations & Vendor Management (30%)

Serve as the primary point of contact for hotel partners to foster collaboration and retrieve the most up-to-date information.

• Working with assigned procurement team to identify source and validate appropriate vendors including Destination Management Companies (DMCs), editors, animators and other post‑production creatives.
• Leveraging partner selection and networks to expand driving quality output and cost efficiency.
• Introduce, share or incorporate the latest market trends based on vendors updates or industry insights.

The Hive

The Executive Sales Operations is an integral part of the Client Success Department reporting directly to the Head of Sales Ops. You will collaborate closely with the Solutions team, Experiential team and other internal stakeholders to support RFPs (pitches) and oversee the execution of awarded projects. Additionally you will work with external vendors, hotel partners and industry professionals to ensure seamless project delivery and optimise project profitability.

The Good to Have

• Proven experience in sales operations or project management roles within an agency or similar environment.
• Familiarity with production processes including fabrication, print production, AV setups and on‑site event management.
• Knowledge of emerging event technologies such as projection mapping, AR/VR integrations or interactive installations.
• Strong budgeting and scheduling skills with attention to detail.
• Excellent communication skills for cross‑functional collaboration.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Familiarity with sourcing and managing external vendors (e.g., post‑production teams).
• Confident in managing and communicating with senior team members.
• Possess a great customer mindset and a proactive disposition.

Fluency in English (both written and spoken)

Proficient in Microsoft Office applications

Additional Local Benefits

• Annual Leave and Birthday Leave
• Employer‑paid Business Travel Insurance, unlimited WhiteCoat teleconsults, Dental / Vision reimbursements
• Employer‑paid Group Hospital & Surgical Outpatient, Clinical Outpatient Specialist & Personal Accident Insurance
• Comprehensive internal Learning & Development portal and opportunities for external courses

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Employment Type

Full Time

Experience

years

Vacancy

1