Executive, Rides Operations

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A major entertainment complex in Singapore is looking for a Supervisor to oversee rides and shows, ensuring operational excellence and safety. The ideal candidate will possess a Diploma or Degree in Tourism, have at least 1 year of supervisory experience, and demonstrate strong leadership and communication skills. Responsibilities include managing operations, conducting safety training, and fostering a guest-centric culture. This role requires shift work, including weekends and public holidays, in a fast-paced environment.

Qualifications

• Minimum 1 year of supervisory experience.
• Prior operations experience.

Responsibilities

• Supervise the operation of assigned rides and shows.
• Perform Duty Supervisor responsibilities.
• Maintain cleanliness and maintenance standards of rides.
• Review and revise safety procedures.
• Provide coaching and performance reviews for team members.
• Analyze operational reports to drive improvements.

Skills

Strong leadership and team management skills

Strong communication and interpersonal skills

Proficient in administrative tasks

Attentive to detail and safety-oriented

Ability to stay calm in high-pressure situations

Able to work in a fast-paced environment

Team player with a positive attitude

Comfortable to work in an outdoor environment

Able to perform shift work

Education

Diploma or Degree in Tourism or a related discipline

Job description

Key Responsibilities

Operational Excellence

• Supervise the operation of assigned rides and shows, ensuring safety, service excellence, operational efficiency, and show quality.
• Perform Duty Supervisor responsibilities, including responding to guest concerns, operational issues, and coordinating with internal departments.
• Maintain strong working relationships with other business units to achieve departmental goals.
• Ensure that the cleanliness and maintenance standards of rides are consistently met.

Safety & Compliance

• Review and revise safety procedures and documentation to ensure a safe environment for guests and team members.
• Conduct safety training and ensure completion of training documentation for team members.

Team Leadership & Development

• Provide coaching, counseling, and performance reviews for team members.
• Support the development of Relief Leads and Status Leads.
• Foster a guest‑centric culture by encouraging team members to engage with guests.

Reporting & Administration

• Analyze operational reports such as guest feedback, capacity, downtime, and incident reports to drive improvements.
• Manage staffing levels and ensure accurate maintenance of daily operating logs and employee records.

Other Duties

• Perform other duties as assigned.

Required Qualifications

• Diploma or Degree in Tourism or a related discipline.
• Minimum 1 year of supervisory experience.
• Prior operations experience.

Skills and Attributes

• Strong leadership and team management skills.
• Strong communication and interpersonal skills, including being comfortable speaking to large groups.
• Proficient in administrative tasks including scheduling and reporting.
• Attentive to detail and safety‑oriented.
• Ability to stay calm and professional in high‑pressure situations.
• Able to work in a fast‑paced environment and prioritize tasks effectively.
• Team player with a positive attitude.
• Comfortable to work in an outdoor environment.
• Able to perform shift work, including evenings, weekends and public holidays.