Executive, Pre-Course Coordination & Digital Operations (2 years contract)

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

A leading educational provider in Singapore is seeking an operations coordinator to manage learning administration and stakeholder interactions. The ideal candidate should have a diploma or equivalent qualifications, along with knowledge of training administration systems and tools like Power Apps. Responsibilities include preparing classes, coordinating course materials, and maintaining customer service relationships.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Good knowledge of Power Apps and Power Automate will be an advantage.

Responsibilities

• Prepare classes for Pre-Operations Team.
• Coordinate preparation of course materials.
• Ensure classes are ready to start.
• Send confirmation/cancellation letters to trainees.
• Register learners for corporate clients.
• Coordinate trainee transfers.
• Book assessments with external centres.
• Record daily tasks for reporting.

Skills

Complaint resolution skills

Knowledge of supported courses

Training administration systems

Power Apps

Power Automate

Education

Diploma or equivalent qualifications

Job description

Manage operations and learning administration

• Ensure timely preparation of classes (for Pre-Operations Team).

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

• Coordinate with on-site Operations team to ensure classes are ready to start.

• Send confirmation/cancellation letters to trainees before commencement of classes.

• Coordinate learner registration for corporate clients.

• Support coordination of trainee transfer of classes.

• Liaise with external assessment centres for booking of assessments.

• Record daily tasks completed for reporting.

Manage stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

• Maintain good customer service relationships at all times.

• Liaise with Corporate Sales Team on dates and attendance updates.

Requirements

• Diploma holder or equivalent qualifications

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage

• Good knowledge of Power Apps, Power Automate will be an advantage

• Working Location: Jurong East