Executive, Marine Claims

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a candidate for managing marine claims. The role involves client communication, handling claims notification, and managing correspondences. Ideal candidates will have good knowledge of insurance principles and prior experience in marine claims. Successful candidates will assist in creating claim files and maintaining records effectively. Applicants should be competent in Microsoft Office and possess strong interpersonal skills. Only shortlisted candidates will be notified.

Qualifications

• Good working knowledge of Microsoft Office applications.
• Well-versed in insurance principles.
• Possesses good interpersonal and communication skills.
• Prior work experience handling similar marine claims.

Responsibilities

• Attend to telephone enquiries and walk-in customers.
• Manage correspondence and attend meetings with clients/intermediaries.
• Gather relevant customers' details upon claims notification.
• Create claim files and check policy arrangements.
• Prepare and dispatch PLA/Cash-Call Advice.

Skills

Microsoft Office applications

Insurance principles

Interpersonal skills

Multitasking

Customer-focused

Education

ACII/AAII, CGI qualifications or relevant insurance equivalent

Job description

[Job ID: 1165104]

Responsibilities

• Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and our Group of Companies.
• Manage correspondence and attend meetings with clients/intermediaries when required.
• Upon claims notification, gather relevant customers' details, arrange surveys and contact settling agents if needed.
• Create claim files/checklists and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance with our Group of Companies.
• Send an Acknowledgement Letter and request the necessary claims documents from clients/intermediaries.
• Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA/MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
• Review and elevate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly/quarterly statistics as needed.
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.
• Any other ad hoc duties assigned.

Requirements

• Good working knowledge of Microsoft Office applications.
• Well-versed in insurance principles.
• Possesses good interpersonal and communication skills, able to multitask, is a team player, conscientious, tactful, customer-focused and willing to learn new skills.
• Prior work experience handling similar marine claims.
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent (If candidate does not have the cert, they will be required to take the Certificate In General Insurance (CGI) exam upon joining).

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Cesky Ong Zhi Rong

EA Personnel Registration Number: R24121422

EA License No.: 07C5771