Executive Housekeeper

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel located in Singapore is looking for a committed individual to enhance guest satisfaction and maintain high service standards. The successful candidate will assist in developing operating procedures, budgeting, and managing inventory. This role also involves leadership in staff hiring, training, and performance management to ensure excellence in service. Candidates should possess strong organizational and leadership skills, with an emphasis on customer service and operational excellence.

Qualifications

• Experience in developing and managing operational standards in hospitality.
• Strong analytical skills to assess data and improve practices.
• Ability to manage cross-functional and culturally diverse teams.

Responsibilities

• Assist in creating standard operating procedures.
• Oversee inventory checks and staff management.
• Drive service quality and customer satisfaction.

Skills

Organizational awareness

Leadership skills

Customer service excellence

Job description

• He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organisational profitability.
• Assist in creating standard operating procedures for operations, keeping in line with the hotel’s service standards. Assist in budgeting and control on expenses. He/She also needs to oversee inventory checks.
• Assist in handling all staff matters, including hiring and training. He/She assist in resolving issues and directs teams to meet the hotel’s standards. He/She also shows a high level of organisational awareness and leadership skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in analysing and recommending best practices and technologies in hospitality
• Assist in applying systems thinking to resolve problems and make effective decisions
• Assist in assessing and reviewing hospitality data
• Assist in developing innovations to enhance customer experience
• Assist in designing and developing a productivity framework
• Assist in developing self to maintain professional competence at a senior management level
• Assist in managing crisis situations
• Assist in driving service quality and customer satisfaction
• Assist in leading managers to develop organisational and governance strategies
• Assist in managing and directing negotiations
• Assist in managing assets and inventory
• Assist in managing the budgeting and forecasting processes
• Assist in managing cross-functional and culturally diverse teams
• Assist in managing the housekeeping department’s human resources
• Assist in managing quality systems and processes
• Assist in managing resource planning
• Assist in preparing budgets for the business unit
• Assist in providing information for management decision-making
• Assist in striving for service excellence to drive customer loyalty