Executive, Guest Service

CapitaLand Retail Malaysia Sdn Bhd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading real estate group in Singapore seeks a guest service officer to support daily operations in their serviced residence. The ideal candidate will ensure resident satisfaction by managing check-ins, responding to queries, and maintaining communication. Experience in customer service is a plus. The role offers comprehensive medical coverage and training opportunities.

Benefits

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Wellness programmes

Qualifications

• Experience in customer service or hotel management is an advantage.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Ensure all residents are attended to at the Front Desk.
• Manage residents’ accounts and apartment availability.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

· Assist residents with check-in and check-out procedures

· Ensure all residents are attended to at the Front Desk

· Issue apartment access key cards

· Attend to and anticipate all residents' queries and needs

· Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

· Manage residents’ accounts, information and apartment availability in the system

· Make and confirm reservations

· Assist with the onboarding process for new employees

· Respond to all queries through walk-ins, emails and calls and assist with requests

· Handle and record resident feedback and complaints, referring them to supervisors and managers

· Receive and convey messages to residents promptly

· Handle the safekeeping of cash and residents’ valuables and belongings

· Perform related tasks as assigned

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.