Executive (Customer Relations)

Singapore Polytechnic; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An esteemed educational institution in Singapore is seeking a candidate for the Customer Relations Unit. The role involves handling inquiries and feedback from students and the public, ensuring timely resolutions and enhancing customer satisfaction through effective teamwork. Candidates should have a tertiary education, strong writing skills, problem-solving abilities, and proficiency in Microsoft Office. A 2-year contract will be offered to successful candidates.

Qualifications

• At least a tertiary education in any discipline.
• Proficient in Microsoft Office applications.
• Strong writing and analytical skills required.

Responsibilities

• Handle enquiries and feedback through all frontline channels.
• Maintain high quality of service for queries and escalations.
• Work with internal stakeholders for resolutions.

Skills

Strong writing and analytical skills

Service-oriented

Problem-solving

Education

Tertiary education (in any discipline)

Tools

Microsoft Office applications

Job description

What the role is:

Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce Awards 2025

Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

What you will be working on:

Responsibilities:

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

What we are looking for:

Requirements:

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful candidate will be offered a 2-year contract in the first instance.

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

About Singapore Polytechnic

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.