Executive (Clinic Manager), SOC Services

National Healthcare Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking an Executive (Clinic Manager) to oversee clinic operations, manage resources, and ensure efficient service delivery. The ideal candidate will have 1-3 years of experience in the service industry, preferably in a supervisory role, along with strong communication and analytical skills. The role includes financial oversight, teamwork, and improvement initiatives in a clinical setting.

Qualifications

• Experience in a supervisory role preferred.
• Possess a positive attitude, initiative, and keenness to learn.

Responsibilities

• Oversee operations of assigned clinic(s) for efficient service.
• Support coordination of ambulatory care and streamline work processes.
• Drive system improvement initiatives with stakeholders.

Skills

Good communication skills

Interpersonal skills

Analytical skills

Education

1-3 years in service industry

Knowledge of hospital operations

Tools

Computer software knowledge

Statistical knowledge

Job description

Executive (Clinic Manager), SOC Services

Family Group: Administration

The Executive (Clinic Manager) will be responsible for overseeing the operations of assigned clinic(s), managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment.

MAJOR DUTIES AND RESPONSIBILITIES

MANAGEMENT OF EFFICIENCY

1. Overall responsible in ensuring a smooth operation with focus on clinic profit & loss (P & L), deployment, availability of care, customer service and efficiency
2. Support coordination of ambulatory care for ancillary services e.g. Cardiovascular Centre, Diagnostic Radiology. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments
3. Accountable for key performance indicators and management reports in alignment with the hospital’s strategic plans
4. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues
5. Oversee patient feedback and frontline personnel as assigned

TEAMWORK, KAIZEN AND PRODUCTIVITY

1. Drive system level improvement of services with regular reviews with stakeholders
2. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes

FINANCIAL VIABILITY

1. Ensure accurate billing of services in clinics
2. Ensure charges are reviewed according to price changes and market adjustments
3. Facilitate review of budget-related matters with Service Operations
4. Assist the Clinical and Operations HODs in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA)
5. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks
6. Align department’s goals with the business goals of the hospital
7. Plan and review staff development and training
8. Support all corporate activities, as well as motivate and encourage staff participation in community projects

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• 1-3 years in service industry. Knowledge of hospital operations would be an advantage
• Experience in a supervisory role would be preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Possess strong analytical, good interpersonal and communication skill
• Knowledge of computer software
• Knowledge of statistic

ABNORMAL PHYSICAL WORKING CONDITION

• Be able to respond to emergency recall depending on exigencies of services