Executive Assistant, Medical Reports, Group Medical Records

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking an Executive Assistant to manage medical reports and ensure compliance with hospital policies. This role involves processing requests, handling inquiries, and conducting quality checks on reports. The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to work independently. Join a dynamic team where your contributions will directly impact patient care and operational efficiency. If you are service-oriented and eager to learn, this is the perfect opportunity for you to grow in the healthcare sector.

Qualifications

• 5 years experience in retail, customer service, or healthcare preferred.
• Familiarity with medical terminology is an advantage.

Responsibilities

• Process medical report requests and handle inquiries via email and phone.
• Conduct quality checks on medical reports before release.

Skills

Excellent communication skills

Interpersonal skills

Customer service orientation

Positive working attitude

Ability to work independently

Education

G.C.E ‘A’ level qualification

Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Executive Assistant, Medical Reports, Group Medical Records

Job ID: 403

Job Function:

Institution: National University Health System

Job Description

The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance to hospital policy. He/She will also assist in daily supervision of Medical Reports Section operations.

Duties and Responsibilities

1. Register and process medical report requests, including cashier function for medical report payment.
2. Handle all email, phone and mail enquiries pertaining to medical reports.
3. Follow-up with doctors on incomplete medical report requests.
4. Execute administrative duties pertaining to all medical report requests.
5. Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
6. Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
7. Conduct quality check on medical report before release.
8. Assist in the preparation of statistics such as monthly performance report.
9. Any ad hoc assignment as assigned by the supervisor.

Requirements

1. G.C.E ‘A’ level qualification or Diploma holders.
2. Preferably 5 years working experience in retail, customer service or healthcare industry. Familiar with medical terminology will be an added advantage.
3. Proficient in Microsoft Outlook, Word and Excel.
4. Excellent communication and interpersonal skills.
5. Service oriented and customer focused.
6. Positive working attitude, team player and willing to learn.
7. Work independently and seek ways to surpass customer’s expectations.