Events & Membership Manager

Singapore Human Resources Institute (SHRI); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A national human resources organization based in Singapore is looking for an experienced Membership & Events Manager. This role focuses on enhancing the member experience through effective recruitment and retention strategies. The ideal candidate will have at least five years of experience in membership or events management. Responsibilities include planning member-focused events, overseeing member engagement, and ensuring smooth operations. Strong organizational and communication skills are key for success in this role.

Qualifications

• At least five years of experience in membership management or events management.
• Strong communication and engagement skills.
• Experience in associations or HR communities is an advantage.

Responsibilities

• Lead membership recruitment campaigns and retention strategies.
• Oversee the member journey from enquiry to renewal.
• Plan and manage member-focused events.

Skills

Communication skills

Organizational skills

Data analysis

CRM systems proficiency

Tools

Microsoft Office

Job description

SHRI is seeking a committed and organized Membership & Events professional to strengthen the Communications, Events and Membership (CEM) function. This role is central to building a vibrant member community, delivering meaningful engagement, and ensuring smooth execution of SHRI's events and programmes.

Role Overview

As a Manager, you will lead the Membership experience from recruitment to renewal, manage member-focused events, and work closely with senior leadership to grow SHRI's influence and community impact.

Responsibilities

• Lead membership recruitment campaigns and strengthen retention strategies.
• Oversee the member journey, from enquiry and onboarding to renewal and engagement.
• Enhance touchpoints and develop engagement activities for individuals, corporates, students and young professionals.
• Serve as a key contact for member enquiries, feedback and satisfaction.
• Manage Council meetings and minutes.
• Plan and manage member-focused events such as networking sessions, seminars and community gatherings.
• Support major SHRI events where required, ensuring smooth operations and strong engagement.
• Maintain an accurate membership database with proper segmentation.
• Analyse data to track recruitment, retention and engagement, and prepare monthly dashboards for management and Council.
• Work with Marcoms on membership campaigns, EDMs and outreach materials.
• Act as liaison between members, partners, vendors and internal teams to ensure a seamless membership experience.

Requirements

• At least five years of experience in membership management, events management, or related roles.
• Strong communication and engagement skills.
• Excellent organisational skills with consistent follow-through and timely reporting.
• Proficient in CRM systems, membership databases and Microsoft Office tools.
• Comfortable with data analysis and preparing reports for management.
• Service-oriented, dependable and able to work both independently and as part of a cross-functional team.
• Experience in associations, HR communities or training environments is an advantage.