Enterprise Service Journey Architect

WORKFORCE SINGAPORE AGENCY; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading workforce agency in Singapore is looking for a skilled professional to join their Enterprise Workforce Transformation programme. In this role, you will drive the design and implementation of service journeys and user experiences for an enterprise portal, collaborating across teams to enhance service delivery. Strong project management and communication skills are essential, along with an analytical mindset to optimize user journeys. This position offers a dynamic environment where you can make a significant impact on enterprise services.

Qualifications

• Strong expertise in designing and mapping service journeys and user experiences.
• Excellent project management skills for overseeing digital platform developments.
• Ability to articulate ideas and recommendations effectively through writing and presentations.
• Strong analytical skills to identify opportunities for service improvements.

Responsibilities

• Drive design and implementation of enterprise service journeys.
• Collaborate with teams to align business objectives with user experiences.
• Lead planning and execution of service design projects.
• Monitor performance and provide insights for optimizing user interactions.

Skills

Enterprise service journey design

Project management

Writing and presentation skills

Data-driven decision making

Tools

Project management tools

Job description

A leading workforce agency in Singapore is looking for a skilled professional to join their Enterprise Workforce Transformation programme. In this role, you will drive the design and implementation of service journeys and user experiences for an enterprise portal, collaborating across teams to enhance service delivery. Strong project management and communication skills are essential, along with an analytical mindset to optimize user journeys. This position offers a dynamic environment where you can make a significant impact on enterprise services.