Enterprise Customer Success Manager: Adoption & Growth

Dropbox; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cloud services provider in Singapore is seeking a Customer Success Manager to enhance the customer journey and drive product adoption for its clients. The ideal candidate has over 4 years of B2B SaaS experience, is skilled in relationship management, and possesses a positive team-oriented mindset. You'll collaborate with Account Managers and internal teams to ensure customer satisfaction and growth, making a meaningful impact on clients' success. This role offers competitive benefits and a dynamic work environment.

Benefits

Competitive medical, dental and vision coverage

Flexible PTO / Paid Time Off

Retirement savings plan

Parental benefits including Leave and Fertility Benefits

Mental health and wellness benefits

Perks Allowance

Parental benefits

Mental health and wellness benefits

Qualifications

• 4+ years of experience in B2B SaaS Customer Success.
• Strong experience managing strategic customer relationships.
• Self-starter with demonstrated success navigating complex scenarios.
• Positive, team-oriented mindset.
• Positive team-oriented mindset.
• Excellent collaboration skills.
• Native-level fluency in Japanese, business-level proficiency in English.

Responsibilities

• Build and maintain strong relationships with customers.
• Lead customer engagement efforts to drive product education.
• Ensure customers achieve their desired outcomes.
• Prepare and deliver Success Business Reviews.

Skills

B2B SaaS Customer Success

Relationship Management

Technical Aptitude

Collaboration Skills

Effective communication

Collaboration

Education

Bachelor’s degree or equivalent experience

Job description

A leading cloud services provider in Singapore is seeking a Customer Success Manager to enhance the customer journey and drive product adoption for its clients. The ideal candidate has over 4 years of B2B SaaS experience, is skilled in relationship management, and possesses a positive team-oriented mindset. You'll collaborate with Account Managers and internal teams to ensure customer satisfaction and growth, making a meaningful impact on clients' success. This role offers competitive benefits and a dynamic work environment.