Enterprise Customer Success Executive AI-Driven Growth

ServiceNow, Inc.; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

A global technology leader in Singapore is hiring a Customer Success Executive. You will drive post-sales transformation and partner with executives to ensure success. Candidates should have over 12 years of experience in consulting and technology transformations, strong C-level relationships, and a focus on customer satisfaction. This role is essential to maximize ServiceNow's impact in client organizations.

Qualifications

• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations.
• Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Strong experience in identifying and solving complex business problems.

Responsibilities

• Own and lead the customer’s high touch post-sales transformation.
• Act as the team leader for the Impact Squad of Customer Success Managers and other roles.
• Align ServiceNow offerings to customer goals and drive adoption.

Skills

C-level relationships

Customer focus

Cross-functional leadership

Execution focus

Adaptability

Education

BA/BS or equivalent

Master's degree preferred

Job description

A global technology leader in Singapore is hiring a Customer Success Executive. You will drive post-sales transformation and partner with executives to ensure success. Candidates should have over 12 years of experience in consulting and technology transformations, strong C-level relationships, and a focus on customer satisfaction. This role is essential to maximize ServiceNow's impact in client organizations.