Endpoint Support Specialist

MULTI WEALTH (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services firm in Singapore seeks an experienced Endpoints Support Specialist to manage endpoint devices and improve IT efficiency. The ideal candidate will have a Diploma in IT and at least 5 years of experience in IT support. Responsibilities include lifecycle management of devices, image creation, and end-user support. This role offers opportunities to stay updated on emerging technologies and enhance IT security.

Qualifications

• At least a Diploma in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT support, desktop support, or endpoint management.
• Strong technical knowledge of endpoint devices, operating systems, and standard applications.

Responsibilities

• Manage the lifecycle of endpoint devices, including procurement and configuration.
• Create, configure, and maintain standard image builds for deployment.
• Support end-user relations with troubleshooting and user assistance.
• Collaborate with IT teams to ensure endpoint security and compliance.

Skills

Technical knowledge of endpoint devices

Problem-solving skills

Strong communication skills

Hands-on experience with image creation

Familiarity with endpoint security practices

Education

Diploma in Information Technology or related field

Tools

Deployment tools

Job description

Roles & Responsibilities

The Endpoints Support Specialist will be responsible for managing endpoint devices and ensuring smooth deployment, configuration, and support for the company's IT environment. This role covers the procurement, evaluation, and maintenance of endpoint devices, as well as creating and managing image builds to support technology refreshes and ad hoc IT requirements. The specialist will also stay updated on emerging technologies and make recommendations to improve IT efficiency and security.

Key Responsibilities

• Manage the lifecycle of endpoint devices, including procurement, configuration, deployment, and decommissioning (e.g. PCs, notebooks, printers, scanners, and embedded systems).
• Create, configure, and maintain standard image builds for deployment.
• Source, evaluate, and recommend endpoint devices to meet organisational needs and enhance IT security posture.
• Support and strengthen end-user relations by providing responsive troubleshooting and user assistance.
• Plan and execute IT deployments, technology refresh cycles, and ad hoc support requests.
• Conduct troubleshooting and root cause analysis for endpoint-related issues.
• Collaborate with IT teams to ensure endpoint security, compliance, and alignment with organisational policies.
• Keep abreast of the latest IT industry products, trends, and services for continuous improvement.

Requirements

• At least a Diploma in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT support, desktop support, or endpoint management.
• Strong technical knowledge of endpoint devices, operating systems, and standard applications.
• Hands‑on experience with image creation, configuration, and deployment tools.
• Familiarity with endpoint security practices and tools.
• Good problem‑solving skills with a proactive and service‑oriented mindset.
• Strong communication and interpersonal skills to liaise effectively with end users and stakeholders.