Elite Loyalty Experience Lead

Marriott Hotels Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious global hospitality brand is seeking a Loyalty Manager in Singapore to enhance the experience of Elite members through exceptional service and engagement. The role involves leading a team, coordinating day-to-day operations, and managing guest feedback to ensure satisfaction. Candidates should have a relevant degree and experience in luxury hospitality, alongside strong leadership and customer service skills. This full-time opportunity promises a dynamic and supportive working environment.

Benefits

Comprehensive employee benefits

Opportunities for career development

Qualifications

• 2 years' experience in loyalty/guest relations in the hospitality industry, preferably in a Luxury Hotel.
• Strong leadership skills to guide and mentor team members.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead the Loyalty Team to ensure excellent service for Elite members.
• Monitor and address Elite members' needs promptly.
• Coordinate daily operations to meet the expectations of Elite members.

Skills

Leadership in loyalty programs

Guest relations

Customer service

Education

2-year degree in Hospitality or Business

Job description

A prestigious global hospitality brand is seeking a Loyalty Manager in Singapore to enhance the experience of Elite members through exceptional service and engagement. The role involves leading a team, coordinating day-to-day operations, and managing guest feedback to ensure satisfaction. Candidates should have a relevant degree and experience in luxury hospitality, alongside strong leadership and customer service skills. This full-time opportunity promises a dynamic and supportive working environment.