Elite Crypto Customer Success Architect

P2P; Singapore; On-site; SGD 73,000; Full time

Job summary

A leading cryptocurrency platform in Singapore seeks a Proactive Customer Success Specialist to provide exceptional support to high-net-worth clients. The role demands strong communication and analytical skills, with a focus on proactive engagement rather than reactive issue resolution. Candidates should have a minimum of 1 year in customer service, along with a keen interest in crypto markets. The company supports a collaborative work culture and offers a competitive salary.

Benefits

Bonus eligibility

Medical benefits

Dental benefits

Vision benefits

Qualifications

• Minimum of 1 year of relevant experience in a customer service role.
• Willingness to work nights and weekends for 24/7 support.
• Deep interest in crypto and financial markets.

Responsibilities

• Serve as a trusted advisor to high-net-worth customers.
• Resolve complex issues with accurate root-cause analysis.
• Collaborate with product and engineering teams for insights.

Skills

Exceptional communication

Strong investigative skills

Analytical skills

Problem-solving

Customer engagement

Tools

Salesforce Service Cloud

Google apps

JIRA

Job description

A leading cryptocurrency platform in Singapore seeks a Proactive Customer Success Specialist to provide exceptional support to high-net-worth clients. The role demands strong communication and analytical skills, with a focus on proactive engagement rather than reactive issue resolution. Candidates should have a minimum of 1 year in customer service, along with a keen interest in crypto markets. The company supports a collaborative work culture and offers a competitive salary.