E-Commerce Operations Executive

Sagacity Art & Crafts Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established e-commerce firm in Singapore seeks an E-Commerce Operations Executive. This role involves managing order processing, inventory management, and updating product listings across various platforms. The ideal candidate will have at least a year of experience in e-commerce, strong communication skills, and proficiency in Adobe Photoshop for editing product images. Candidates should be detail-oriented, organized, and able to work both independently and collaboratively. Immediate availability is preferred.

Qualifications

• At least 1 year of experience in e-commerce related roles.
• Proficiency in Adobe Photoshop for photo editing.
• Good communication skills.

Responsibilities

• Assist in processing and managing e-commerce orders across platforms.
• Respond to customer inquiries professionally and timely.
• Take and edit high-quality product photos for listings.
• Design cover photos for e-commerce platforms.
• Monitor and manage inventory levels on all platforms.

Skills

E-commerce order processing

Inventory management

Customer service

Adobe Photoshop

Communication skills

Job description

The Role

As an E-Commerce Operations Executive, you will play a crucial role in supporting the E-Commerce team and ensuring the smooth operation of our online stores. This position requires a detail-oriented and organized individual who can manage order processing, inventory management, and website maintenance. You will be responsible for updating product listings, monitoring inventory levels and scheduling deliveries.

Key Responsibilities

• Assist in processing (picking and packing) and managing all e-commerce orders across multiple platforms, including but not limited to Shopee.
• Ensure accurate and timely order.
• Respond to customer inquiries professionally and in a timely manner across all online channels.
• Resolve any customer concerns or issues related to orders, products, or delivery.
• Take high-quality and appealing photos of new arrivals and products for e-commerce listings.
• Edit and optimize product photos for online platforms.
• Design cover photos for product listings on e-commerce platforms.
• List new arrivals and update product descriptions, pricing, and stock on all relevant e-commerce platforms.
• Regularly update and manage inventory levels on all e-commerce platforms to ensure accurate stock availability.
• Monitor stock movement and assist with stock adjustments as needed.
• Support warehouse duties to ensure smooth inventory management and operational flow.
• Perform regular quality checks and inspections of goods to ensure product quality and adherence to standards.
• Assist in coordinating and arranging delivery routes for drivers to ensure efficient and timely delivery.
• Provide backup support for handling website orders and responding to customer inquiries during peak periods or staff absence.
• Perform additional tasks as assigned by the management to support the smooth running of the e-commerce operations.

The Requirements

• At least 1 year of experience in e-commerce related roles
• Proficiency in Adobe Photoshop for photo editing
• Good communication skills
• Able to work independently as well as in a team
• Short notice period (immediate or less than 1 month) will be an advantage