e-Commerce Executive, Business Segment

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Customer Success Sales professional to manage sales campaigns and enhance customer engagement. The ideal candidate will have a diploma in Marketing or Business and 2-3 years of relevant sales experience, particularly in the telco industry. This role offers a competitive salary and a full suite of health and wellness benefits.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 2-3 years of experience in selling telco products to SME customers.
• Proven experience in B2B sales context for telco products.
• Strong understanding of online sales funnel dynamics.

Responsibilities

• Manage telephony and ICT product sales campaigns.
• Engage with customers and resolve complex cases.
• Collaborate with marketing and product teams to enhance campaigns.

Skills

Sales strategy development

Customer engagement

Digital campaign performance monitoring

Communication skills

Interpersonal skills

Education

Diploma in Marketing or Business

Tools

Excel

PowerPoint

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Customer Success Sales:
• Manage campaigns for telephony and ICT products, boosting both new gross-add and recontract sales
• Proactively engage and follow up with customers on complex cases to address their needs and ensure successful sales closures
• Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products
• Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and orders
• Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value
• Collaborate with Marcom, Marketing, and CLM teams to analyze the performance of online campaigns and improve sales
• Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders
• Manage and promptly resolve executive escalations from customers, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction

Skills for Success

• Diploma in Marketing, Business, or a related field, or relevant experience. Bonus if have 2-3 years of experience in selling telco products to SME customers
• Proven experience in selling telco products in a telco B2B context
• Strong understanding of the sales funnel from online leads to closing sales
• Strong knowledge of the telco products and market trends for SME customers
• Familiarity with Excel, PowerPoint, and other eCommerce tools for reporting
• Strong communication skills and a customer-centric mindset
• Attention to detail and a passion for driving measurable results
• Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams
• Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.