E-commerce Executive

Paris Baguette Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A food distribution company in Singapore is seeking a Full-time E-commerce Executive to manage e-commerce accounts and marketplaces, ensuring accurate product information and customer support. The successful candidate will drive sales growth through effective digital marketing campaigns and perform market analysis. Entry level applicants are welcome, making this a great opportunity for individuals eager to grow in an entrepreneurial environment. Join our team to enhance your skills in e-commerce and marketing.

Benefits

Flexible hours available

Qualifications

• Proactive, independent individual with an entrepreneurial spirit.
• No prior experience required, indicating entry-level acceptance.
• Comfortable with market and competitor analysis.

Responsibilities

• Manage e-commerce accounts and marketplaces effectively.
• Oversee daily order processing and fulfillment.
• Drive sales margin performance and exceed growth targets.
• Respond to customer inquiries and resolve issues promptly.
• Prepare performance reports and analytics for improvements.

Skills

E-commerce management

Digital marketing

Customer service

Analytical skills

Job description

Trade-Pro Food Distribution Pte Ltd is hiring a Full time E-commerce Executive role in Tuas, Singapore. Apply now to be part of our team.

An exciting E-commerce & Marketing Executive role for European dairy company based in Singapore. This is a role for an individual who is proactive, independent and with entrepreneurial spirit to grow with the company.

Requirements

• Flexible hours available
• No experience required

Key Account Management

1. E-commerce Accounts & Marketplaces Management

• Manage e-commerce accounts and marketplaces (e.g., RedMart, Amazon, PandaMart, Shopee Mall, LazMall, etc.).
• Maintain and strengthen business relationships with existing accounts and customers.
• Develop new business opportunities and onboard new accounts and customers.
• Ensure all product information is accurate and up to date, including pricing, images, descriptions, and SEO keywords.
• Coordinate with buyers to upload new products, update product details, and remove discontinued items.
• Monitor product visibility, ranking, and listing health, troubleshoot and resolve any listing-related issues promptly.

2. Order Management & Operations

• Oversee daily order processing, fulfillment, and shipment tracking.
• Coordinate closely with warehouse and logistics teams to ensure timely dispatch and delivery.
• Issue invoices and manage return, refund, and exchange processes (applicable for Shopee and LazMall).
• Maintain smooth coordination between sales, logistics, and customer support to ensure efficient operations.

3. Inventory & Stock Control

• Monitor inventory levels to avoid stock-outs and overstock situations and provide regular updates to the buyer.
• Work with procurement, warehouse, buyer for stock planning and replenishment.
• Analyze product performance and manage slow-moving or ageing inventory.

4. Digital Marketing & Sales Growth

• Drive sales margin performance, meet and exceed targets related to revenue growth, profit margins.
• Assist in planning and executing marketing campaigns, promotions, and seasonal sales.
• Monitor advertising performance (Google Ads, Amazon Ads, etc.).
• Conduct ATL & BTL campaigns planned by Brand Principal & Trade Marketing.
• Optimize content, product pages, and category pages for conversions.
• Implement strategies to increase traffic, conversion rate, and revenue.

5. Pricing & Competitor Analysis

• Perform market and competitor analysis for pricing, promotions, and product trends.
• Recommend pricing strategies to maintain competitiveness and profitability.
• Conduct store visits / walks with Brand Principal & Trade Marketing to understand the everchanging retail landscape to maintain competitive edge.
• Comfortable to travel abroad for trade shows / conferences.

6. Customer Experience & Support

• Respond to customer inquiries on marketplaces (Shopee & Lazmall).
• Resolve customer issues related to orders, product information, and returns.
• Monitor reviews and ratings, take corrective actions to improve brand reputation.

7. Reporting & Performance Analytics

• Prepare daily/weekly/monthly sales performance and KPI reports.
• Track key metrics: sales, traffic, conversion, AOV, ROI, marketplace ratings, etc.
• Provide insights and recommendations for continuous improvement.

8. Coordination & Cross-Functional Collaboration

• Work closely with marketing, logistics, finance, procurement & brand principal.
• Coordinate with external partners like marketplace account managers and digital agencies.

9. Compliance & Policy Adherence

• Ensure compliance with marketplace policies and service level agreements.
• Stay updated on e-commerce industry best practices and platform rule changes.

10. Any other ad hoc duties assigned

• None specified.