E-Commerce & Content Executive (Jewellery Brand)

JOEI & BIJOU PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading jewellery retailer in Singapore seeks an experienced E-Commerce Manager to oversee the operations of its online store. Responsibilities include product management, sales performance tracking, and enhancing customer experience. The ideal candidate will have 3–6 years of experience in e-commerce, proficiency in WooCommerce, and a strong understanding of digital retail environments. A detail-oriented approach and ability to work in a fast-paced setting are essential.

Qualifications

• 3–6 years of experience in e-commerce or digital retail.
• Hands-on experience managing WooCommerce (or similar CMS).
• Strong understanding of online retail operations and fulfilment.
• Detail-oriented and organised.

Responsibilities

• Manage day-to-day operations of the e-commerce store.
• Drive online sales through campaigns and promotions.
• Own end-to-end online customer journey.
• Ensure product presentation meets brand standards.

Skills

E-commerce knowledge

WooCommerce management

Digital marketing

Customer service

Organisational skills

Tools

WooCommerce

Job description

The E-Commerce Manager will be responsible for managing Jewellery online store end-to-end — from daily operations and product management to sales performance, customer experience, and growth initiatives.

E-Commerce Operations

• Manage day-to-day operations of JOEI’s e-Commerce store

• Oversee product uploads, pricing, inventory syncing, and website updates

• Ensure smooth order processing, fulfilment, and returns

• Maintain site functionality, accuracy, and user experience

Sales & Performance Management

• Drive online sales through campaigns, drops, bundles, and promotions

• Track key metrics (conversion rate, AOV, traffic, sales)

• Prepare basic performance reports and insights

Retail & Omnichannel Integration

• Ensure inventory accuracy between retail and online channels

• Support omnichannel initiatives (online-to-store, store fulfilment)

• Coordinate closely with retail operations for launches and stock planning

Customer Experience

• Own end-to-end online customer journey

• Manage customer enquiries, after-sales service, exchanges, and repairs

• Improve retention, repeat purchase, and loyalty initiatives

Content & Merchandising

• Ensure product presentation meets brand standards

• Work with content/creative teams on product photos and videos

• Optimise product pages for clarity and conversion

Requirements

• 3–6 years of experience in e-commerce or digital retail

• Hands‑on experience managing WooCommerce (or similar CMS)

• Strong understanding of online retail operations and fulfilment

• Detail‑oriented, organised, and commercially minded

• Comfortable working in a small, fast‑growing brand environment

• Basic knowledge of digital marketing or paid ads

• Photography or content familiarity