E-Commerce Assistant (Customer Service)

Taka Jewellery Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent jewellery retailer in Singapore is seeking an E-commerce Customer Service Associate to manage their online presence. You will respond to customer inquiries, manage product listings, and streamline the online shopping experience. Ideal candidates should have strong communication skills and a positive attitude. Experience in e-commerce is preferred but not mandatory.

Qualifications

• Prior experience in e-commerce, online retail, or customer service preferred but not required.
• Comfortable using e-commerce platforms and basic office software.

Responsibilities

• Handle and respond to customer inquiries on e-commerce platforms promptly and professionally.
• Manage product listings, update stock, and ensure accurate product information.
• Assist in processing online orders, returns, and exchanges.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor customer feedback and provide insights to improve service and experience.

Skills

Strong communication skills

Attention to detail

E-commerce experience

Positive attitude

Job description

About This Role:

Join our dynamic team and be the voice of our brand online! You’ll manage our e-commerce platform, respond promptly to customer inquiries, and ensure a smooth and enjoyable shopping experience.

Key Responsibilities:

• Handle and respond to customer inquiries on e-commerce platforms promptly and professionally.
• Manage product listings, update stock, and ensure accurate product information.
• Assist in processing online orders, returns, and exchanges.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor customer feedback and provide insights to improve service and experience.

Key Requirements:

• Prior experience in e-commerce, online retail, or customer service preferred but not required.
• Strong communication skills and attention to detail.
• Comfortable using e-commerce platforms and basic office software.
• Positive attitude and willingness to learn.