Duty Manager: Lead Guest Experience & Front Desk

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Duty Manager to ensure exceptional guest service and front office management. The role involves responding to guest issues, supporting the Front Office team, and adhering to service standards. Ideal candidates will have supervisory experience in hotel operations and a diploma. The position offers a competitive salary and various benefits, including uniform and impressive room discounts.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Comprehensive training programs

Qualifications

• At least 2 years of experience in a Supervisory Role in a hotel Front Office department.
• Ability to work rotational shifts, including night shifts.

Responsibilities

• React and respond to guests to resolve problems and provide personal recognition.
• Ensure compliance with marketing techniques and maximize sales.
• Monitor budget and control labour costs.
• Support Front Office team during peak hours.

Skills

Customer service excellence

Conflict resolution

Team leadership

Sales techniques

Education

Diploma in any aspect

Job description

A prominent hotel in Singapore is seeking a Duty Manager to ensure exceptional guest service and front office management. The role involves responding to guest issues, supporting the Front Office team, and adhering to service standards. Ideal candidates will have supervisory experience in hotel operations and a diploma. The position offers a competitive salary and various benefits, including uniform and impressive room discounts.