Director, Strategic Account Management

Aon Corporation; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading global firm in Singapore seeks a Director, Strategic Account Management. This role entails retaining and growing business by cultivating relationships with C-suite clients, managing client strategies for revenue growth, and ensuring excellent service delivery. The ideal candidate should have over 10 years of insurance experience and strong leadership skills, along with a bachelor's degree in a relevant field. A supportive and inclusive workplace culture enhances this opportunity.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible work styles

Qualifications

• 10+ years of insurance experience, including project and account management.
• Strong knowledge of the insurance business and client needs.
• Proficient in negotiation and presentation.

Responsibilities

• Cultivate relationships with C-suite executives to retain and grow business.
• Develop and manage client-specific strategies for revenue growth.
• Drive client renewal processes and service delivery.

Skills

Leadership qualities

Effective problem solving

Communication skills

Relationship development

Negotiation skills

Education

Bachelor’s degree in Risk and Insurance Management or Business

Job description

Director, Strategic Account Management

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Retain and grow Aon’s business, cultivating relationships with C-suite and executive client decision-makers in the client organisation. Facilitate critical relationships between clients, Aon colleagues and carriers.
• Actively prospect and develop new multi-national clients for Aon, by effectively communicating the value Aon delivers to prospects across the pillars of Risk Capital, Human Capital, and Data & Analytics related solutions. Ensure a strong Sales Plan and/or 3x3 Strategic Plan is created that will align Aon to bring value that significantly contributes to clients achieving their goals and objectives
• Implement our Aon Client Leadership methodology across the portfolio of client
• Develop and manage the implementation of the 3x3 strategy for each client, including a specific business plan to deliver year on year revenue growth. Ensure client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Project manage all Aon and industry-related resources to achieve client objectives. Lead stewardship planning and service delivery in line with Aon values.
• Ensure overall account profitability with a value-based approach for the scope of service and costs associated with the Client Outreach. Negotiate Aon compensation for services, whether fee or commission-based, in line with Aon Asia protocols. Ensure that the full value of involved Aon specialists and practice groups is promoted and articulated to clients and prospects.
• Understand and work in alignment with the Aon Blueprint. Establish clear roles, responsibilities and performance expectations for client service teams that deliver Aon products and services to each client. Ensure that team members meet their responsibilities and seek changes in team composition as appropriate.
• Educate clients in risk management, risk transfer, market issues and relevant trends including appropriate data & analytics. Serve as a trusted business adviser on all pertinent issues; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable and beneficial.
• Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. Coordinate with Brokers in the development and delivery of renewal strategies.
• Possess strong influence across the Aon organisation to align resources across geographic (including international), functional and business unit boundaries to best serve clients or prospects. Deliver regional and/or global responses to opportunities to grow the business.
• Manage input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensure that account data supports the integrity of company accounting and tracking systems. Manage expenses.
• Ensure operational excellence, including adherence to service management requirements. Use Aon tools and implements processes. Promote to clients relevant cross sales opportunities and Aon tools.
• Position and maintain your social media profile as a thought leader and go to person for organisations by leveraging Aon thought leadership and collateral on platforms.

Skills and experience that will lead to success

• Bachelor’s degree or equivalent, with Risk and Insurance Management/Business relatedcurriculum preferred
• 10+ years of insurance experience, coupled with project and account teammanagement experience
• In-depth working knowledge of the insurance business and the clients’ needs as well as all major lines of business
• Effective problem solving, communication, presentation, influencing and negotiation skills
• Leadership qualities and an ability to influence and motivate staff in the achievement of objectives
• Good relationship development skills, in dealings with both internal and external customers and stakeholders
• Demonstrated ability to implement and manage operational, service and broking metrics and satisfy client KPIs
• Demonstrated ability to deliver new clients by following a well-planned and structured sales process

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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