Director, Operations Excellence, Hotel Openings and Projects, Asia (PME)

Accor Asia Corporate Offices; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global hotel group in Singapore seeks a dynamic Director of Operations Excellence to drive operational performance and successful hotel openings. The ideal candidate has a Bachelor’s degree in Business or Hospitality, a minimum of 5 years in hotel operations, and exceptional project management and analytical skills. This role offers an opportunity to innovate and lead in a vibrant team environment.

Benefits

Employee benefit card offering discounted rates at Accor hotels

Access to learning programs

Growth opportunities within the property

Qualifications

• Minimum 5 years in hotel operations.
• 3 years as a Department Head.
• Confident, self-motivated, energetic.

Responsibilities

• Partner with Operations Leaders to achieve business objectives.
• Support annual operating budget guidelines and performance reviews.
• Represent Operations in cross-functional projects.
• Develop frameworks for efficient hotel openings.
• Assist Asia Executive Team with meeting coordination.

Skills

Strong understanding of hotel operations

Project management

Analytical skills

Communication skills

Negotiation skills

Networking abilities

Proficiency in Microsoft Outlook

Proficiency in Excel

Proficiency in PowerPoint

Education

Bachelor’s degree in Business or Hospitality

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high‑end brands, mid‑range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co‑working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

About the Role

We are seeking a dynamic and strategic leader to join our Asia Operations team as Director, Operations Excellence, Hotel Openings and Projects. This role is pivotal in driving operational performance, supporting transformational initiatives, and ensuring successful hotel openings across Premium, Midscale, and Economy brands in Asia.

As a trusted advisor, you will collaborate with Operations Leaders, provide guidance to hotel leadership teams, and champion a culture of excellence and innovation.

Key Responsibilities

• Operational Excellence:
  • Partner with Operations Leaders to achieve business objectives and implement transformational initiatives.
  • Guide hotel leadership on productivity programs, cost optimization, and guest satisfaction strategies.
• Financial & Business Analytics:
  • Support annual operating budget guidelines and performance reviews.
  • Analyze KPIs and recommend initiatives to enhance operational effectiveness.
• Projects & Hotel Support:
  • Represent Operations in cross‑functional projects and advisory boards.
  • Drive successful implementation of strategic initiatives across the region.
• Hotel Openings:
  • Develop and execute frameworks for efficient hotel openings and transitions.
  • Coach General Managers and EXCO teams through pre‑opening processes.
• Executive Support & Office Management:
  • Assist Asia Executive Team with meeting coordination and follow‑ups.
  • Oversee Singapore office operations and vendor management.

Qualifications

• Education: Bachelor’s degree in Business or Hospitality (or equivalent).
• Experience: Minimum 5 years in hotel operations, including 3 years as a Department Head.
• Skills:
  • Strong understanding of hotel operations, brand standards, and systems.
  • Exceptional project management and analytical skills.
  • Excellent communication, negotiation, and networking abilities.
  • Proficiency in Microsoft Outlook, Excel, and PowerPoint
• Personal Attributes: Confident, self‑motivated, energetic, and a collaborative team player

Additional Information

Why Work For Accor

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.