Digital Channel Fulfillment Associate – Customer Care Pro

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading bank in Singapore is seeking an Associate/Analyst in the Digital Channel Fulfilment Team. The ideal candidate will have a customer-centric approach with 2-3 years of experience in a Call Centre environment. Responsibilities include handling customer issues and providing support on banking products. The role requires excellent communication skills and the ability to manage multiple projects simultaneously. A competitive salary and benefits package is offered in a dynamic work environment.

Benefits

Competitive salary

Benefits package

Supportive development environment

Qualifications

• 2-3 years of experience in a Call Centre environment.
• Able to communicate effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer enquiries and provide solutions.
• Follow up to ensure resolution within SLA.
• Educate customers on product navigation.

Skills

Customer-centric approach

Effective communication

Multitasking ability

Problem-solving

Knowledge of Corporate Products

Job description

A leading bank in Singapore is seeking an Associate/Analyst in the Digital Channel Fulfilment Team. The ideal candidate will have a customer-centric approach with 2-3 years of experience in a Call Centre environment. Responsibilities include handling customer issues and providing support on banking products. The role requires excellent communication skills and the ability to manage multiple projects simultaneously. A competitive salary and benefits package is offered in a dynamic work environment.