Desktop Support (M365)

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A technology service provider in Singapore is looking for an IT Support Specialist to enroll users into M365 and Intune, provide desktop support, and maintain asset inventory. The ideal candidate should have 1–3 years of IT support experience and strong knowledge of Windows 10 and Office 365. Additional skills in Active Directory and networking are preferred. Certifications like CompTIA A+ and Microsoft credentials will be advantageous. This role includes mentoring juniors and managing small IT projects.

Qualifications

• 1-3 years’ IT or desktop support experience.
• 3+ years’ experience with Windows 10 and Office 365.
• Basic knowledge of Active Directory, networking, servers, storage, and cloud.

Responsibilities

• Enroll users and devices into M365 and Intune.
• Provide desktop support and resolve helpdesk tickets.
• Escalate issues to meet SLAs.
• Perform system imaging and re-imaging.
• Maintain asset inventory.

Skills

Desktop support

Helpdesk support

Windows 10

Office 365

English proficiency

Education

ITE/Diploma

Tools

Microsoft Intune

Active Directory

Networking

Microsoft Outlook

Microsoft Teams

Microsoft OneDrive

Microsoft SharePoint

Job description

Key Responsibilities

• Enroll users/devices into M365 and Intune
• Provide desktop support and resolve helpdesk tickets
• Escalate issues to meet SLAs
• Perform system imaging/re-imaging
• Maintain asset inventory
• Update incident records and documentation
• Support Outlook, Teams, OneDrive, and SharePoint

Requirements

• ITE/Diploma with 1–3 years’ IT or desktop support experience
• 3+ years’ experience with Windows 10 and Office 365
• Basic knowledge of AD, networking, servers, storage, cloud
• Good spoken/written English

Preferred

• Helpdesk/call centre experience
• Ability to prioritize and coordinate tasks
• Able to mentor juniors and manage small IT projects

Certifications (Preferred)

• CompTIA A+, Network+, Security+, Microsoft Windows Client, Managing Modern Desktops