Desktop Support Engineer (Contract) - PSCY014

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology services provider in Singapore is seeking an experienced IT Support Specialist. You will perform troubleshooting, manage client platform issues, and support hardware refresh cycles. The ideal candidate will have a Diploma or Degree in IT with 3-5 years of desktop support experience, excellent project management skills, and the ability to communicate effectively with various stakeholders. This role may involve deployment to different locations as needed.

Qualifications

• 3 – 5 years of experience in desktop support, specifically with Microsoft Operating Systems and related tools.
• Resourceful and proactive in resolving client platform issues.
• Ability to manage multiple priorities effectively.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond to incidents and provide resolution.
• Monitor service levels and maintain system configuration.
• Support hardware refresh cycles and device migrations.

Skills

Desktop support skills

Project management

Customer service skills

Analytical skills

Communication skills

Education

Diploma/Degree in Information Technology or related field

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post‑migration validation

Ideal candidate should possess the following

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted timeframes and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive, and pro‑active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers

Additional Detail

• Open to be deployed to different location