Desktop Service support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking a Desktop Service Support professional. In this role, you will act as a level 2 support for technical issues, providing support to large enterprise government agency users remotely. Candidates should have at least 2 years of experience in Desktop Support or IT Service Desk, with strong abilities in troubleshooting technical issues and software installations. This is a great opportunity to work in a collaborative environment where knowledge-sharing is encouraged.

Qualifications

• Minimum of 2 years of relevant experience in Desktop Support, IT Remote Support, or IT Service Desk.
• Ability to resolve issues under SLA.
• Experience providing support for M365 Office accounts.

Responsibilities

• Provide level 2 support for technical issues and escalate from Level 1 Service Desk.
• Resolve technical issues remotely using BeyondTrust.
• Troubleshoot software installation and upgrade issues.

Skills

Technical support

Remote troubleshooting

Knowledge sharing

Job description

Below is the job description for Desktop Service Support:

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing

Requirements:

• A minimum of 2 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience