Desktop/IT Support Engineer - [ Training Provided]

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is looking for an entry-level support technician to perform troubleshooting and manage client platform issues. The role involves prompt incident responses, monitoring service levels, and ensuring quality in a healthcare environment. Candidates should possess NITEC or higher, have good English communication skills, and be comfortable with healthcare protocols including vaccination. On-the-job training is provided, and benefits include insurance and medical coverage.

Benefits

On Job Training Provided

Insurance & Medical covered

Qualifications

• Comfortable working in a healthcare environment.
• Comfortable taking MMR & TDAP Vaccine (Claimable).

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor agreed service levels and document system configurations.

Skills

Good command in English

IT savvy

Education

NITEC/Higher NITEC

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered