Desktop/IT Support Engineer - [ OJT Provided - Entry Level]

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an entry-level candidate for a role focused on client platform management. The position involves troubleshooting client platform issues, managing implementation projects, and liaising with various stakeholders. Candidates should have a relevant NITEC qualification, be IT savvy, and be comfortable in a healthcare environment, with on-the-job training and insurance benefits offered.

Benefits

On-the-job training

Insurance and medical coverage

Qualifications

• Entry level role, no prior experience required.
• On-the-job training is provided.
• Insurance and medical coverage provided.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond to incidents and provide resolutions.
• Monitor service levels and maintain configuration documentation.
• Involved in client platform implementation and upgrade projects.
• Gather business and application requirements for analysis.

Skills

Good command in English

Basic understanding of IT

Comfortable working in a healthcare environment

Education

NITEC/Higher NITEC and above

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered