Desktop/IT Engineer - (OJTProvided - Entry Level)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading technology firm based in Singapore is looking for an entry-level Desktop/IT Engineer to troubleshoot client platform issues and provide timely updates. Candidates should have NITEC or higher qualifications and be comfortable in a healthcare setting, including receiving required vaccinations. The role involves monitoring service levels and ensuring consistent operations across teams.

Qualifications

• Candidate must be comfortable working in a healthcare environment.
• Willing to take MMR & TDAP Vaccine.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Provide timely status updates to relevant parties.
• Monitor the agreed service level and provide regular reporting.

Skills

Good command in English

Basic understanding of IT

Education

NITEC/Higher NITEC and above

Job description

Desktop/IT Engineer - (OJTProvided - Entry Level)

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties.

Perform service requests related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involved in client platform implementation/upgrade project.

Perform research/evaluation of client platform tools.

Provide systems related technical advice to customers or project team.

Manage systems changes through change request process & provide status reports to the relevant parties.

Perform client platform related presales tasks.

Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

Ensure service level meets requirement. Propose and implement action plans when required.

Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

Good command in English to liaise with different entities

Candidate must possess at least NITEC/Higher NITEC and above

IT savvy / Basic Understanding of IT

Comfortable working in healthcare environment

Comfortable take MMR & TDAP Vaccine (Claimable)

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