Desktop Engineer -ST-FNC240509 004/01

Xcellink Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A multinational technology leader in Singapore is seeking a Desktop Engineer to provide support services to users. The role includes resolving end user help requests, performing imaging tasks, and maintaining incident records. Candidates should have 1 year experience with Windows 10 and Microsoft Outlook Client, along with strong verbal and written communication skills.

Qualifications

• 1 year or more of experience with Windows 10 and Microsoft Outlook Client.
• Experience providing desktop remote support.
• Previous IT helpdesk or call center support experience.

Responsibilities

• Provide Desktop Support services to users.
• Receive, prioritize, document and actively resolve end user help requests.
• Perform imaging/re-imaging and manage asset inventory tasks.

Skills

Windows 10

Microsoft Outlook Client

Desktop support

Remote support

Clear communication

Tools

MS-Office O365

Job description

The Company:

Our Client is a multinational technology leader in the industry that is expanding the business.

The Role:

As a Desktop Engineer, you will be responsible for the following:

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Asset inventory tasks.
• Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updates Incident records.
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).

• 1 year or more of Windows 10 and Microsoft Outlook Client.
• 1 year experience providing desktop remote support.
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
• Demonstrate knowledge in the support of workstations, and related components.
• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
• Have knowledge with desktop operating systems, including Microsoft Windows 10.
• Good verbal and written communication skills.
• Good coordination skills.
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.