Desktop Engineer (East, up to $3200)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an IT Support Specialist to provide technical assistance and resolve help desk requests. The role involves installing and configuring hardware and software, as well as collaborating with IT teams to improve infrastructure. Candidates should have relevant qualifications and experience, as well as good knowledge of operating systems and troubleshooting techniques. A competitive remuneration package and benefits await successful candidates.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
• Minimum 2 to 3 years of relevant working experience.
• Good knowledge of desktop operating systems (Windows, macOS) and productivity software.

Responsibilities

• Respond to and resolve help desk requests from end-users.
• Install, configure, and upgrade desktop hardware components.
• Collaborate with senior engineers and IT teams on projects.

Skills

Troubleshooting desktop, laptop, printer problems

Technical assistance for operating systems

Installation of hardware and software

Documentation of technical procedures

User training on IT operations

Education

Nitec / Diploma in Information Technology

Tools

Microsoft Office suite

Job description

• MNC
• 12 months contract, subject to renewal
• Location: East
• Salary: up to $3200 + OT + Standby allowance + completion bonus

Essential Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience)
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Minimum 2 to 3 years of relevant working experience.
• Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: [phone]

http://www.peopleprofilers.com

[e-mail]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376