Desktop Engineer

CHARTERHOUSE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a proactive Desktop Engineer to support end users and maintain IT hardware/software. This role involves troubleshooting, installation, and ensuring smooth daily operations. The ideal candidate has 1–5 years of experience in IT support and strong skills in Windows OS and Office 365. Join us for opportunities in a dynamic and supportive environment.

Benefits

Supportive growth-oriented environment

Exposure to enterprise IT operations

Qualifications

• 1–5 years of desktop support or IT support experience in enterprise environments.
• Familiarity with ITSM ticketing tools.
• Physically able to perform equipment moves and heavy lifting when required.

Responsibilities

• Provide Level 1 & 2 desktop support for end users.
• Install, configure, and maintain desktops and laptops.
• Manage user accounts and perform on-call support.

Skills

Strong troubleshooting skills

Microsoft 365 support

Windows OS expertise

Multitasking

Ability to handle critical issues under pressure

Education

Diploma/Degree in IT, Computer Science, or related field

Tools

ServiceNow

Jira

Job description

About the Role

We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware/software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.

Key Responsibilities

• Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• Manage user accounts, Active Directory, and standard IT requests.
• Support Microsoft 365, Windows OS, and common enterprise applications.
• Participate in on-call rotation (24x7 support, one week per month).
• Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
• Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
• Collaborate with other IT teams to resolve escalated issues and support projects.

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• 1–5 years of desktop support or IT support experience in enterprise environments.
• Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
• Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
• Ability to work independently, multitask, and handle critical issues under pressure.
• Willingness to be on-call (24x7, one week/month).
• Physically able to perform equipment moves and heavy lifting when required.

Nice to Have

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
• Experience in endpoint security, MDM, or basic scripting.

Why Join Us

• Opportunity to work in a supportive and growth-oriented environment.
• Gain exposure to enterprise IT operations and infrastructure.