Deskside Support Engineer

SERVLINK TECHNOLOGY RESOURCES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support company in Singapore is seeking an experienced IT Support Specialist. The role involves hardware and software support, including diagnosis and resolution of issues, installations, and onsite event support. Candidates must have at least 3 years of end user support experience and possess strong analytical and communication skills. This position offers a structured working schedule from Monday to Friday.

Qualifications

• Minimum 3 years of end user support experience in corporate environment.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving skills.
• Highly organized and detail-oriented.
• Self-motivated, proactive, and collaborative.

Responsibilities

• Technical diagnosis and coordination with OEM vendors for hardware repairs.
• Diagnosis and resolution of software issues for operating systems and applications.
• Physical installations and configurations for various hardware devices.
• Enhanced support for VIP users.
• Coordinate with infrastructure teams for issue resolution.
• Support for hardware and software changes.
• Asset management support for end user devices.
• Provide smart hand support for various hardware.
• Onsite support for events.
• Regular checks for IT Room devices and equipment.
• Deployment services for large-scale efforts including asset auditing and discovery.

Job description

Responsibilities

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Qualifications

• Minimum 3 years of end user support experience in corporate envinronment
• Excellent communication and customer service skills
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
• Self-motivated, proactive, and collaborative

Location: Raffles Quay

Working hours: 8.30am to 6.00pm (Monday to Friday)