Deskside IT Support Specialist – Onsite & Remote

Stefanini; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technology services firm in Singapore is looking for a Level 2 IT Support specialist. You will provide swift deskside IT support, perform diagnostics, and collaborate with global teams to ensure excellent service levels. Ideal candidates should possess strong troubleshooting skills and a commitment to customer satisfaction. This role is critical in maintaining high-quality IT support for clients.

Qualifications

• Strong technical troubleshooting abilities.
• Experience in providing deskside IT support.
• Ability to utilize ticket management systems.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Utilize the ticket management system to record and resolve tickets.
• Collaborate with support groups across global locations.

Skills

Excellent communication skills

Customer service skills

Technical troubleshooting

Job description

A leading technology services firm in Singapore is looking for a Level 2 IT Support specialist. You will provide swift deskside IT support, perform diagnostics, and collaborate with global teams to ensure excellent service levels. Ideal candidates should possess strong troubleshooting skills and a commitment to customer satisfaction. This role is critical in maintaining high-quality IT support for clients.