Deskside/Desktop Support Engineer

eNnovatez; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A technology support firm in Singapore is looking for experienced junior and senior deskside engineers to provide End User Computing support. Responsibilities include troubleshooting hardware, managing asset inventories, and offering smart hands support for networks. Ideal candidates have 3-6+ years of relevant experience and excellent interpersonal skills. Interested applicants are encouraged to send their resumes via email.

Qualifications

• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experience for junior level.
• At least more than 6 years of IT deskside support experience for senior level.

Responsibilities

• Provide level 2 End User Computing support.
• Handle asset and peripherals inventory management.
• Provide smart hands support for networks and servers.

Skills

Windows OS support

Hardware troubleshooting

Software troubleshooting

iOS and Android devices troubleshooting

Service Desk ticketing

Customer service skills

Problem-solving skills

Interpersonal skills

Education

Diploma/Bachelor’s degree in Computer Science or IT

Job description

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Primary

Job Responsibilities & Requirement:

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed
  
  

Job Requirement

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore
  
  

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