Design Lead, Workflow and Transactional Services Programmes

Singapore Public Service; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A key government agency in Singapore is seeking a Design Lead to drive design vision across multiple programmes. The role involves balancing strategic priorities, mentoring designers, and influencing product direction. Ideal candidates are seasoned design leaders with a collaborative mindset. This position offers a purposeful career in building technology for public good and fostering innovation through diverse perspectives.

Benefits

Flexible work arrangements

Market-competitive benefits

Holistic suite of perks

Qualifications

• Seasoned design leader with experience leading multiple complementary products.
• Proven strategic thinker balancing delivery priorities with long-term vision.
• Strong influencer demonstrating design value through evidence and insight.

Responsibilities

• Define and drive the design vision across programmes.
• Guide new feature introductions without compromising clarity.
• Shape programme roadmaps and embed design principles into decisions.
• Mentor designers to improve standards and encourage collaboration.

Skills

Design leadership

Strategic thinking

Collaboration and influencing

Design principles development

Job description

What the role is

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

What you will be working on

The Workflow Programme focuses on products that support the design, automation, and management of complex approval and decision workflows. The Transactional Services Programme powers high-volume, citizen- and business-facing transactions across government.

Together, these programmes form a core part of the public sector digital ecosystem, enabling agencies to launch, connect, and operate digital services with less reliance on custom development.

As the Design Lead, you will be the most senior designer across both programmes, responsible for driving distinct design visions within each while ensuring coherence and quality within them. You will also define shared design principles, foster collaboration across teams, and strengthen design’s strategic influence alongside product and engineering leadership.

The Design Lead will report to the Programme Director of both programmes.

What you will do

• Define and drive the design vision within each programme, ensuring coherence across products while accounting for their distinct user needs and contexts.
• Balance capability growth and usability, guiding how new features and products are introduced without compromising clarity or simplicity.
• Shape programme and product roadmaps, partnering with product and engineering leads to embed design principles into strategic decisions.
• Mentor and empower designers to raise design standards, improve ways of working and encourage cross-team collaboration.

What we are looking for

• Seasoned design leader with experience leading the design of multiple complementary products or product suites.
• Strategic thinker who can balance near-term delivery priorities with long-term product and experience vision.
• Strong collaborator and influencer, adept at demonstrating the value of design to stakeholders through evidence and insight.
• Thought leader in design craft and strategy, who can establish and evolve design principles, standards and visions as products mature.

Bonus points

• Experience designing low-code or no-code SaaS platform solutions, or multi-product ecosystems that empower users to self-serve through configuration.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers