Deputy Director, Workers InnovationS & Employability (WISE)

National Trades Union Congress (NTUC); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading organization in Singapore is seeking a dedicated individual to lead product and solution development aimed at enhancing employability and career navigation for jobseekers. The role involves driving innovative strategies, mentoring a multidisciplinary team, and collaborating on impactful solutions. Strong project management abilities, a passion for workforce empowerment, and excellent communication skills are essential. This position offers a dynamic environment where creativity and strategic thinking are valued.

Qualifications

• Passionate about helping Singaporeans find employment and enhance employability.
• Strong project management skills in conceptualization, implementation, evaluation.
• Innovative and adaptable to changing circumstances.

Responsibilities

• Lead the design and development of employability products and digital solutions.
• Drive a culture of experimentation and design thinking within the team.
• Develop and refine employability frameworks and resources.

Skills

Project Management

Interpersonal Skills

Team Collaboration

Data Analysis

Job description

Key Responsibilities

1. Product & Solution Development

• Lead the end-to-end design and development of employability products, toolkits, and digital solutions that support jobseekers and workers in upskilling and career navigation.
• Integrate user insights, behavioural research, and data analytics into product design to ensure relevance and impact.
• Pilot and iterate innovative models of career readiness and employment facilitation, including self-help tools, digital platforms, and capability frameworks.
• Collaborate with internal teams (e.g. Career Coaches, Data, and Product teams) to ensure solution alignment and scalability across our ecosystem.

2. Innovation & Strategy

• Drive a culture of experimentation and design thinking within WISE to develop new concepts and prototypes that address evolving workforce needs.
• Translate strategic goals into innovation roadmaps, prioritising initiatives that deliver measurable impact and operational efficiency.
• Evaluate technology trends and employability models to inform product direction and organisational learning.

3. Programme Design & Implementation

• Develop and refine employability frameworks, toolkits, and resources used across our career services.
• Support digitalisation and automation efforts that enhance productivity, user experience, and access to services.
• Measure product adoption and outcomes, applying data-driven insights to continuously improve performance and value delivery.

4. Team Leadership & Capability Development

• Lead and mentor a multidisciplinary team to deliver innovative, outcome-oriented solutions.
• Foster a culture of curiosity, agility, and impact, empowering the team to prototype, test, and scale what works.
• Oversee resource planning, budgeting, and KPI management to ensure effective execution and governance.

Job Requirements

• Passionate about helping Singaporeans to find employment and enhance their employability.
• Self-initiated to drive process productivity, improvements, and capabilities development.
• Driven and able to contribute independently while working together with others.
• Innovative and able to adapt to changing circumstances.
• Team player with strong interpersonal and communication skills.
• Able to relate to all levels of jobseekers/working people and cultivate strong relationships with partners.
• Strong project management skills in conceptualization, implementation, evaluation, and engagement with stakeholders.
• Experience in business development/project management/programme development will be advantageous.
• Flexible to accommodate to adjusted work schedules, evenings, and weekends when required to serve workers/jobseekers needs; in which time off will be offered.

Working Location: Jurong East, Devan Nair Institute

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.