Deputy Director, Call Center Ops & Healthcare Liaison

Health Sciences Authority; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A national healthcare regulator in Singapore is seeking a Deputy Director/Senior Assistant Director to oversee the Case Management Call Centre operations. This role involves managing stakeholder communications, ensuring high service standards, and leading a team in complex case management. The ideal candidate has 6-8 years of experience in call center or healthcare communication services, with strong leadership capabilities in a dynamic environment. This position offers a 1-year contract with renewal options.

Qualifications

• 6-8 years in call centre operations or customer service management.
• Proven leadership in managing call centre teams.
• Experience with stakeholder coordination in government or healthcare environments.

Responsibilities

• Oversee call center operations and stakeholder coordination.
• Manage manpower planning and performance metrics.
• Oversee complex case management and risk mitigation.

Skills

Healthcare background

Leadership experience

Stakeholder coordination

Analytical skills

Service management

Job description

A national healthcare regulator in Singapore is seeking a Deputy Director/Senior Assistant Director to oversee the Case Management Call Centre operations. This role involves managing stakeholder communications, ensuring high service standards, and leading a team in complex case management. The ideal candidate has 6-8 years of experience in call center or healthcare communication services, with strong leadership capabilities in a dynamic environment. This position offers a 1-year contract with renewal options.