Department Manager

SAINT LAURENT (SINGAPORE) PTE. LIMITED; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury retail company in Singapore is seeking a Department Manager responsible for promoting brand engagement and supervising sales to ensure excellent customer service. The role requires a proactive sales professional who will lead and motivate the team to achieve business goals, while also ensuring compliance with processes and legal requirements. The ideal candidate should possess strong leadership skills and experience in retail management, with a focus on customer loyalty and brand image.

Qualifications

• Professional in the category they oversee.
• Proven experience in leading teams and achieving business KPIs.
• Strong communication skills to provide information to staff.

Responsibilities

• Supervise sales to ensure customer engagement.
• Create a positive work environment.
• Ensure compliance with legal and safety requirements.

Job description

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.

He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

MISSION

Business developer

• Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
• Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Manager

Talent leader and developer

• Communicate technical and stock information related to the product to the Staff in the Department
• Create and maintain a positive and motivating work environment

Process Manager:

• Ensure that all the processes comply with legal and safety requirements
• Challenge current processes to ensure efficiency and effectiveness in your department
• Take all the necessary measures to ensure loss prevention and safety in the store

Brand Promoter:

• Promote the culture of the brand internally and externally
• Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
• Ensure the store atmosphere upholds brand image
• Always lead by example