Delivery Ops Support Coordinator - Customer Excellence

Shopee; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prominent e-commerce platform in Singapore is seeking an experienced Customer Service Delivery Support Coordinator. This role involves ensuring timely dispatch to drivers, managing customer queries, and coordinating with various stakeholders. Candidates must have at least 3 years of customer service experience, demonstrate strong MS Office skills, and possess excellent conflict resolution abilities. Join a dynamic team that prioritizes operational excellence in delivery services.

Qualifications

• Minimum 3 years of customer service support experience.
• Strong MS Office skills required.
• Skilled in conflict resolution with good interpersonal skills.

Responsibilities

• Ensure and monitor daily jobs dispatch to the drivers.
• Manage daily pickup allocations to drivers.
• Coordinate with customers and suppliers for excellent service.

Skills

Customer service support

Conflict resolution

Communication skills

Tools

MS Office

Job description

A prominent e-commerce platform in Singapore is seeking an experienced Customer Service Delivery Support Coordinator. This role involves ensuring timely dispatch to drivers, managing customer queries, and coordinating with various stakeholders. Candidates must have at least 3 years of customer service experience, demonstrate strong MS Office skills, and possess excellent conflict resolution abilities. Join a dynamic team that prioritizes operational excellence in delivery services.