Delivery Manager (UI/UX), Public Sector

Upper Spring Consulting; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced Manager to lead a UI/UX team focused on public sector initiatives. In this role, you will oversee design projects, lead user discovery activities, and ensure user needs align with business objectives. Candidates must have a minimum of 8 years in UX or service design, with proven leadership in complex initiatives. This position requires strong communication and stakeholder engagement skills. Join us to drive impactful digital services for government clients.

Qualifications

• Minimum 8 years of experience in UX/service design roles, preferably in a vendor environment.
• Experience leading designers in projects or programs.
• Strong background in user research and discovery.

Responsibilities

• Lead and manage a project-based UI/UX team, providing direction and coaching.
• Own the end-to-end experience approach across public sector initiatives.
• Plan and lead user discovery activities including usability testing.

Skills

Leadership in UX design

User research

Stakeholder management

Workshop facilitation

Communication

Job description

We are representing our client, a leading service provider offering IT solutions services, to look for an experienced Manager to lead the UI/UX team for the government sector BU. Reporting to the regional delivery team, this role is responsible for leading the UI/UX team, driving user engagement and discovery, and facilitating client workshops to shape human-centred digital services.

Responsibilities

• Lead and manage a project-based UI/UX team (2 designers), providing direction, quality oversight, and coaching.
• Own the end-to-end experience approach across assigned public sector initiatives.
• Ensure experience outcomes are aligned with user needs, business objectives, and delivery constraints.
• Plan and lead user discovery activities, including interviews, contextual inquiry, usability testing, and synthesis.
• Translate research insights into clear experience directions, journeys, and design recommendations.
• Advocate for user-centred decision-making with both internal teams and client stakeholders.
• Lead and facilitate workshops with public sector clients.
• Act as a trusted experience advisor to client teams, guiding conversations around user needs, trade-offs, and experience quality.
• Partner closely with delivery, product, and technology teams to ensure experience work is practical, buildable, and well-integrated.
• Manage experience scope, priorities, and expectations across multiple stakeholders.
• Support governance, reviews, and client communications related to experience work.
• Contribute to the growth and maturity of the local experience practice in Singapore.
• Support mentoring and capability uplift of designers within the team.
• Align local delivery with regional (Australia) standards, expectations, and reporting.

Requirements

• Minimum 8 years of experience in UX / service design / experience design roles, preferrably in vendor environment.
• Proven experience leading designers in project or programme settings.
• Strong background in user research and discovery, with the ability to synthesise insights into clear direction.
• Demonstrated experience facilitating workshops with clients, including senior stakeholders.
• Experience delivering complex digital initiatives, ideally within public sector, government, or regulated environments.
• Strong communication and stakeholder management skills.