Data-Driven CX Designer for D2C & Personalization

Cheil Singapore PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global marketing communications leader based in Singapore is looking for a Customer Experience Designer to enhance the user journey on digital platforms. The ideal candidate has 3-5 years of experience in customer experience or user experience design, along with a strong portfolio in user research. Proficiency in design tools such as Sketch and Figma is essential. In this role, you will leverage data analysis and collaborate with cross-functional teams to deliver an engaging customer experience.

Qualifications

• 3-5 years of experience in customer experience design or user experience design.
• Strong portfolio showcasing experience in user research and interaction design.
• Experience with D2C ecommerce platforms preferred.

Responsibilities

• Leverage analytics to gather insights into customer behaviour.
• Understand data to increase conversion rates and repeat purchases.
• Generate ideas to enhance user experience on D2C platforms.
• Use CX storytelling to pitch ideas to stakeholders.
• Design intuitive interfaces for A/B tests.
• Implement personalization strategies based on customer data.
• Collaborate with developers and marketing teams.

Skills

Data analysis

Conversion rate optimization

User research

Collaboration

Communication

Attention to detail

Education

Bachelor’s degree in Design, Human-Computer Interaction, or a related field

Tools

Sketch

Figma

Adobe Creative Suite

Adobe Analytics

Job description

A global marketing communications leader based in Singapore is looking for a Customer Experience Designer to enhance the user journey on digital platforms. The ideal candidate has 3-5 years of experience in customer experience or user experience design, along with a strong portfolio in user research. Proficiency in design tools such as Sketch and Figma is essential. In this role, you will leverage data analysis and collaborate with cross-functional teams to deliver an engaging customer experience.